DIWA Publication

See recent publictions See full publication list
Articles and Book Chapters
When systems loose their identity. Equivocality and Sensemaking in ISD

Jørgen P. Bansler and Erling C. Havn

Reference & Publication Year
Proceedings of the 12th European Conference on Information Systems, Turku, Finland, June 14-16, 2004

This paper reports a longitudinal study of the design and implementation of a Web-based groupware
application. We studied the development of three versions of the application, and the preliminary
discussions of the forth. We adopt a sensemaking perspective to analyze the dynamics of this
process and show that improvisational action and bricolage (make do with the materials at hand)
played a vital role in the development process, successfully within a small group of people, but less
so when more, distributed people became involved. The paper introduces the problem of distributed
sensemaking in IS development.