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Knowledge Sharing in Heterogeneous Groups: An Empirical Study of IT-Support for Sharing Better Practices

J.P. Bansler, E. Havn

Reference & Publication Year
Proceedings from The Third European Conference on Organizational Knowledge, Learning and Capabilities, 5-6 April 2002, Athens, Greece, 2002

The paper presents a study of knowledge sharing in a large and complex organisation. The
objective of the study was to gain an in-depth understanding of the implementation and use of a
web-based knowledge sharing system designed to facilitate the circulating of best practices among
middle managers. We followed the system from its introduction in early 1997 until it was abandoned in
the beginning of 2000. We focused on the way the system was introduced in the organization, how it
changed, and how the intended group of users received (and eventually rejected) the system.

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